TERMS & CONDITIONS
USER TERMS & CONDITIONS
2. ALKA AYURVEDIC PHARMACY may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of ALKA AYURVEDIC PHARMACY’s services and to build new services.
3. The Website allows ALKA AYURVEDIC PHARMACY to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.
a. The type of information collected from Users, including sensitive personal data or information;
b. The purpose, means and modes of usage of such information;
c. How and to whom ALKA AYURVEDIC PHARMACY will disclose such information; and,
d. Other information mandated by the SPI Rules.
a. the fact that certain information is being collected;
b. the purpose for which the information is being collected;
c. the intended recipients of the information;
d. the nature of collection and retention of the information; and
e. the name and address of the agency that is collecting the information and the agency that will retain the information; and
f. the various rights available to such Users in respect of such information.
ALKA AYURVEDIC PHARMACY shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to ALKA AYURVEDIC PHARMACY or to any other person acting on behalf of ALKA AYURVEDIC PHARMACY.
7. The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify ALKA AYURVEDIC PHARMACY of any actual or suspected unauthorized use of the User’s account or password. Although ALKA AYURVEDIC PHARMACY will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of ALKA AYURVEDIC PHARMACY or such other parties as the case may be, due to any unauthorized use of your account.
8. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or ALKA AYURVEDIC PHARMACY has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ALKA AYURVEDIC PHARMACY has the right to discontinue the Services to the User at its sole discretion.
9. ALKA AYURVEDIC PHARMACY may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
This app is operated by Alka Ayurvedic Pharmacy. Alka Ayurvedic Pharmacy offers this app, including all information, tools and services available from this app to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By using our app and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the app, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our app. By accessing or using any part of the app, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the app or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our app. It is your responsibility to check this page periodically for changes. Your continued use of or access to the app following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this app.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the app through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this app is not accurate, complete or current. The material on this app is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this app is at your own risk.
This app may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this app at any time, but we have no obligation to update any information on our app. You agree that it is your responsibility to monitor changes to our app.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the app. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this app is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – PERSONAL INFORMATION
SECTION 8 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our app or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related app is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related app, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related app, should be taken to indicate that all information in the Service or on any related app has been modified or updated.
SECTION 9 – PROHIBITED USES
n addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related app, other apps, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related app, other apps, or the Internet. We reserve the right to terminate your use of the Service or any related app for violating any of the prohibited uses.
SECTION 10 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall My Own, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the
limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 11 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of97/4,NIDC LAMBHA , AHMEDABAD – 382405, Gujarat
SECTION 12 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our app. It is your responsibility to check our app periodically for changes. Your continued use of or access to our app or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 – SHIPPING POLICY
Delivery Time: Usually Delivered in 3 – 7 Working Days.
Order Delivers Will Be Made Between 10am-6 Pm Monday- Saturday. Goods Will Need To Be Signed For Upon Delivery, If You Can Not Be There To Sign For Your Delivery Please Suggest An Alternative I.E,A, Family Member, Colleague, Neighbor ,Etc, ALKA AYURVEDIC PHARMACY Take No Responsibility For Goods Signed By An Alternative Person, ALKA AYURVEDIC PHARMACY Is Not Responsible For Damage After Delivery. All Claims For Shortages Or Damages Must Be Reported To Customer Service On The Day Of Delivery, Shipping And Handling Rates May Vary Based On Product , Packing ,Size, Volume ,Type ,And Other Considerations. The Shipping And Handling Charges Are Given At The Time Of Check Out And Consumers Will Know About This Before Making Payments.
When You Place An Order, We Will Estimate Shipping And Delivery Dates For You Based On The Availability Of Your Items And The Shipping Options You Choose. Depending On The Shipping Provider You Choose, Shipping Date Estimates May Appear On The Shipping Quotes Page.
Please Also Note That The Shipping Rate For Many Items We Sell Are Weight Based, The Weight Of Any Item Can Be Found On Its Details Page After Dispatched You Will Received Information Of the Shipping Provider And the Docket Number We Use, All Weight Will Be Rounded Up To The Next Full Pound.
SECTION 14 – RETURN POLICY
If You Need To Return On Item, Simply Login To Your Account, View The Order Using The “Complete Orders” Link Under The My Account Menu And Click The Return Item(S) Button. Or Mail: alka.Pharmacy@yahoo.Com. We will Notify You Via E-Mail Of Your Refund Once We Have Received And Processed The Return Item.
You Should Expect To Received Your Refund Within Four Week Of Giving Your Package To The Return Shipper, How Ever In Many Cases You Will Received A Refund More Quickly. This Item Period Includes The Transits Time For Us To Receive Your Return From The Shipper (5 To 10 Business Days), The Time It Take Us To Process Your Return Once We Receive It (3 To 5 Business Days), And The Time It Take Your Bank To Process Our Refund Request (5 To 10 Business Days)
Which Products are not eligible for Returns?
Some Products Not Returnable or exchange like medicine, or related to personal care, baby care, food & nutrition, . if external use product like electronics or FMCG Or Clothes, Glasses, not consumable product it will be Returnable.
1. Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
a. If the item has been opened, partially used, or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
b. If the product has been tampered with;
c. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to have tampered;
d. If it is mentioned on the product detail page that the product is non-returnable;
e. Any accessories/freebies supplied with the product are missing;
f. If the product does not have a serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
g. Any damage/defect which is not covered under the manufacturer’s warranty;
h. The product is without original packing and accessories/freebies;
i. If the product is damaged due to misuse;
j. Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take returns of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.
2. Additional Note –
3.1 Items marked as “Non-Returnable” on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, ALKA AYURVEDIC PHARMACY will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).